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Professional PHP4 Web Development Solutions»rank: 167974by: Luis Argerich, Alison Gianotto, Raj Dash, Matt Anton, Jon Stephens, Bryan Waters, Jo Henrik Endrerud, Luis Argerich, Jo Henrick
: :This book aims to demonstrate the the versatility of PHP for the development of large-scale web applications. This book will be code heavy with case studies spanning the feature rich functionality of PHP coupled with HTML, XML, and WML. The PHP programming techniques are be presented in such a manner that readers would be able to extrapolate the techniques (from both the theory and the case studies) for their own applications. |
Professional PHP4 XML»rank: 1071969by: Luis Argerich, Chris Lea, Ken Egervari, Matt Anton, Chris Hubbard, James Fuller, Charlie Killian
: :This book covers the PHP language (and is up to date with the latest 4.2 release), the XML standard and the intersection between these widely used technologies. You will learn the 'core' standards for XML processing such as Xpath,Dom,SAX and XSLT and how to use them from PHP. Satellite standards, vocabularies and other technical topics related to XML processing are also covered with examples, tips and suggestions from an experienced field of PHP programmers and XML experts. |
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Customer Service at a Crossroads: What You Do Next to Improve Performance Will Determine Your Company's Destiny»rank: 1798658by: Matt McConnell, Jon Anton
: :By consistently delivering information about products, services and information to customer service agents, based on their individual skill levels—at the right time in the right way, organizations are also delivering a consistent, clear understanding of corporate objectives and vision. The result: thousands of customer interactions that delight the customer and improve retention as well as corporate profitability. Optimizing agent performance can quickly deliver incredible returns beyond customer loyalty. That is what this book is all about. |