Books : Search |
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Books : Search |
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Answering the Ultimate Question: How Net Promoter Can Transform Your Business»rank: 58515by: Richard Owen, Laura L., PhD Brooks
: :Fred Reichheld's 2006 book The Ultimate Question, that question being, 'How likely is it that you would recommend this company to a friend or colleague?'-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively tracking changes going forward. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question. In this book, Owen and Brooks tell how based on a variety of real case studies' to actually embed ... |
Collage: Revision de grammaire (Student Edition)»rank: 427582by: Lucia Baker, Ruth Allen Bleuz, Laura L.B. Border, Carmen Grace, Janice Owen, Ann Williams
: :Collage is one of the most widely used and highly respected programs for intermediate French courses. As in previous editions, Collage is a component program and consists of a grammar review (Collage: R�vision de grammaire), a cultural reader (Collage: Vari�t�s culturelles, and a literary reader (Collage: Lectures litt�raires). The program is coordinated by theme and by content, chapter by chapter across all 3 books. The result is a very flexible program that can be used in any combination and can be easily adapted to suit a wide variety of instructors and courses. The new edition of Collage retains the flexible format that works so well in the classroom, and offers a host ... |
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Laura Owens»rank: 457493by: Jennifer Gross, Laura Owens
: :American Laura Owens is among a select group of artists credited with the rebirth of painting. She has developed a style all her own, moving from landscape to abstraction with energetic thick brushstrokes, fanciful childlike doodles, or sophisticated fine line drawings. 'Each painting can act as a question,' she says, and, demonstrating a wide and imaginative range, she's constantly experimenting and changing her work. 'Ultimately, you want to make the painting that you want to be with, not one that is constantly telling you everything it knows. Who wants to be with something or someone like that? It's more fun to be with someone who is willing to go out on a ... |
Best Garden Plants for Oklahoma (Best Garden Plants For...)»rank: 70134by: Steve Owens, Laura Peters
: :American Laura Owens is among a select group of artists credited with the rebirth of painting. She has developed a style all her own, moving from landscape to abstraction with energetic thick brushstrokes, fanciful childlike doodles, or sophisticated fine line drawings. 'Each painting can act as a question,' she says, and, demonstrating a wide and imaginative range, she's constantly experimenting and changing her work. 'Ultimately, you want to make the painting that you want to be with, not one that is constantly telling you everything it knows. Who wants to be with something or someone like that? It's more fun to be with someone who is willing to go out on a ... |
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Ideal Worlds: New Romanticism In Contemporary Art»rank: 139908by: Rainer Metzger, Beate Suntgen, Peter Doig, Laura Owens
: :In an age of increasing mobility and dissolving social bonds, the yearning for intimacy and security grows steadily stronger in western society. Plagued by uncertainty in the face of turbulent social and political systems and a sense of vulnerability generated by endless reports of war and horrific images of terror, many people are turning away from reality in search of safe havens and newly hopeful perspectives. Ideal Worlds explores the parallel reflection of this social trend in contemporary visual art. A new spirit of Romanticism is being revived in earnest by a number of young artists, from painters to new media practitioners, each of them in search of beauty, paradise lost, and ... |
Cahier d'exercices oraux et ecrits: A Workbook/Lab Manual to accompany Collage: Revision de grammaire»rank: 515244by: Lucia Baker, Ruth Allen Bleuz, Laura L.B. Border, Carmen Grace, Janice Owen, Ann Williams
: :In an age of increasing mobility and dissolving social bonds, the yearning for intimacy and security grows steadily stronger in western society. Plagued by uncertainty in the face of turbulent social and political systems and a sense of vulnerability generated by endless reports of war and horrific images of terror, many people are turning away from reality in search of safe havens and newly hopeful perspectives. Ideal Worlds explores the parallel reflection of this social trend in contemporary visual art. A new spirit of Romanticism is being revived in earnest by a number of young artists, from painters to new media practitioners, each of them in search of beauty, paradise lost, and ... |
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Collage: Lectures litteraires 5e (5th Edition)»rank: 565567by: Lucia Baker, Ruth Allen Bleuz, Laura L.B. Border, Carmen Grace, Janice Owen, Ann Williams
: :Collage is one of the most widely used and highly respected programs for intermediate French courses. As in previous editions, Collage is a component program and consists of a grammar review (Collage: R�vision de grammaire), a cultural reader(Collage: Vari�t�s culturelles), and a literary reader (Collage: Lectures litt�raires). The program is coordinated by theme and by content, chapter by chapter across all 3 books. The result is a very flexible program that can be used in any combination and can be easily adapted to suit a wide variety of instructors and courses. The new edition of Collage retains the flexible format that works so well in the classroom, and offers a host of ... |
Mini Winnie (Winnie the Witch)»rank: 117116by: Laura Owen
: :Winnie the Witch is ready for anything life throws at her! In 'Winnie's Awful Auntie' Winnie and Wilbur have to deal with an unbearably fussy relative on an unexpected visit; in 'Winnie Goes Cleaning' Winnie offers her janitorial services to the local school with hilarious results; in 'Winnie and the Ghost in the Post' Winnie and Wilbur find themselves the surprise winners of a television poetry competition and in 'Mini Winnie' there's an unusual solution to a laundry problem. Four crazily funny stories featuring everyone's favourite witch, her big black cat, Wilbur, and a zany supporting cast of new characters. Korky Paul's exuberant black line illustrations complement the humour, slapstick, and moments ... |
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Whizz-bang Winnie (Winnie the Witch)»rank: 117031by: Laura Owen
: :Life is never dull for Winnie the Witch! In 'Hot Cross Winnie' a trip to the shops turns into a desperate hunt for a missing Wilbur; in 'Winnie's Book Day' a problem with reading doesn't stop Winnie from bringing stories to life for a whole class full of children; in 'Winnie Gets Cracking' she creates a 'chocodile' capable of laying chocolate eggs; and in 'Whizz-Bang Winnie' Winnie gets her skates on to speed past the motorised competition in a 'hot wheels' race. Four crazily funny stories featuring everyone's favourite witch, her big black cat, Wilbur, and a zany supporting cast of new characters. Korky Paul's exuberant black line illustrations complement the humour, ... |
Parkett #65 : John Currin, Laura Owens, Michael Raedecker»rank: 1003800by: John Currin, Laura Owens, Michael Raedecker
: :Presenting unique and in-depth collaborations and editions with leading contemporary artists, Parkett No. 65 will be published at the end of September 2002, featuring collaborations by three of today's most exciting mid-career painters: John Currin (USA), Laura Owens (USA), and Michael Raedecker (The Netherlands). |